Returns & Refunds
Wrong size or changed your mind? Here's how it works.
Last updated · June 2026
30-day returns
You can return unworn, unwashed items in their original condition within 30 days of delivery for a refund or exchange. To start a return, email support@theultras.shop with your order number.
Refunds
Once we receive and inspect your return, your refund is issued to the original payment method via Stripe, typically within 5–10 business days. Original shipping is non-refundable; return shipping is the customer's responsibility unless the item arrived faulty or incorrect.
Champions Drop refunds
Pre-ordered "Champions Drop" tees are covered by our no win, no pay promise: if the team you reserved does not win the title, you are refunded in full automatically — no return needed.
Faulty or wrong items
If your order arrives damaged, faulty, or incorrect, contact us within 14 days of delivery with a photo and we'll make it right at no cost to you.